This Privacy Policy describes how

CARMELTON COMPANY LIMITED

("we," "us," or "our") collects, uses, and discloses information when you visit our website at

www.carmelton.com

(the "Site"), interact with our services, or communicate with us. We are committed to protecting your privacy and handling your data transparently and responsibly.

1. Information We Collect

We collect information to provide and improve our services to you, to communicate with you, and to understand your needs as a potential or existing business partner. The types of information we may collect include:

Information You Provide to Us Directly: Contact Information:

When you fill out forms on our Site (e.g., "Get a Quote," "Inquiry Form," "Contact Us"), subscribe to newsletters, or communicate with us directly (via email, phone, WhatsApp, WeChat), you may provide us with your name, company name, email address, phone number, country/region, and any message content you choose to send.

Inquiry Details:

This includes specific products of interest, estimated quantities, customization needs, and your preferred inquiry type (OEM/ODM, Distributor, Wholesale, Factory Visit).

Information Collected Automatically (via Cookies and Similar Technologies):

When you visit our Site, we may automatically collect certain information about your device and browsing activity, even if you don't fill out a form. This may include:

Device Information:

IP address, browser type, operating system, device type.

Usage Data:

Pages viewed, links clicked, time spent on pages, referral source, and navigation paths.

Location Data:

General geographical location derived from your IP address. This information helps us understand how our Site is used, improve user experience, and for analytics purposes.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

To Respond to Your Inquiries:

To process and respond to your requests for quotes, product information, partnership opportunities (OEM/ODM, distribution, wholesale), or factory visits.

To Provide and Improve Our Services

:

To understand your specific needs, customize our offerings, and enhance our products and services.

For Communication:

To send you updates, relevant information about our products and services, marketing materials (if you have opted in), and respond to your support requests.

For Internal Business Operations:

For data analysis, identifying usage trends, auditing, security, fraud prevention, and improving our Site's functionality.

For Marketing and Advertising:

To send you promotional communications about our products and services that may be of interest to you, based on your stated preferences and interactions with our Site. You can opt out of these communications at any time.

To Comply with Legal Obligations:

To meet applicable legal or regulatory requirements, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Service Providers:

We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, analytics, CRM services, email delivery, marketing assistance). These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.

For Business Transfers:

In the event of a merger, acquisition, sale of assets, or other corporate change, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

For Legal Reasons:

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

With Your Consent:

We may disclose your information to any other third party with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

Cookies:

Small data files stored on your device. They are used for various purposes, including website functionality, analytics, and personalization.

How We Use Them:

We use cookies to: Remember your preferences and settings. Analyze Site traffic and usage patterns. Improve our Site's performance. Deliver targeted advertising.

Your Choices:

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of our Site may not function properly.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Right to Access:

You may have the right to request a copy of the personal information we hold about you.

Right to Rectification:

You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Erasure (Right to be Forgotten):

In certain circumstances, you may have the right to request the deletion of your personal information.

Right to Restrict Processing:

You may have the right to request that we restrict the processing of your personal information in certain situations.

Right to Data Portability:

You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object:

You may have the right to object to the processing of your personal information in certain circumstances, particularly for direct marketing purposes.

Right to Withdraw Consent:

If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request under applicable data protection laws. 


7. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Site is not intended for individuals under the age of [e.g., 16 or 18, depending on relevant laws]. We do not knowingly collect personally identifiable information from anyone under [e.g., 16 or 18]. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications signifies your acceptance of the revised Privacy Policy. 


10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your data protection rights, please contact us: By email:

[YOUR CONTACT EMAIL] 

By mail: Room 3106, 118 Connaught Road West, Sai Ying Pun, Hong Kong Island, Hong Kong